The Scoop on ShugaTrak®

 

What is ShugaTrak®?

ShugaTrak® is a smartphone app that automatically gets blood glucose readings from glucose meters and sends them out in text messages and emails to people you designate—instantly and effortlessly. ShugaTrak® is also a website (you're on it right now!) where you can log in to see an accurate, up-to-the-minute history of blood glucose readings. The ShugaTrak® app and website are great for managing your own diabetes or for helping someone close to you who has diabetes.

How does ShugaTrak® work?

The ShugaTrak® app uses a Bluetooth adaptor that plugs into the glucose meter and wirelessly sends readings to the phone. Once the Bluetooth adaptor is plugged in and paired with the phone, you don't need to do anything else. The adaptor fits into the meter pouch and stays plugged in all the time. No plugging and unplugging cables or gadgets! And there's no extra steps when you use ShugaTrak®. Just do an ordinary blood glucose check and the text messages and emails are sent automatically. You don't have to touch the phone, so it can just stay in your pocket or your bag the whole time.

What kind of phone do I need to use the ShugaTrak® app?

The person with diabetes (maybe you, maybe someone close to you) needs an Android smartphone. To receive text messages with someone else's readings, you do NOT need an Android phone or any smartphone. All you need is a phone that can receive text messages. Or you can use email messages. ShugaTrak® does both.

Now, there are a lot of different Android phones out there, and we haven't tested the ShugaTrak® app on every last one of them. If you're curious about yours, drop us a line at support@shugatrak.com.

When will the ShugaTrak® app be available for iPhone?

Soon. We have a version of the ShugaTrak® app for iPhone working, and it's in the late stages of testing. To join the waiting list, click here.

What kind of glucose meter do I need to use the ShugaTrak® app?

The ShugaTrak® app works with these glucose meters:

  • OneTouch UltraMini (if there is a data port on the end that has the buttons)
  • OneTouch UltraLink
  • OneTouch Ultra
  • OneTouch Ultra2 (But only some versions. Email us at support@shugatrak.com to find out about yours.)
  • FreeStyle Lite
  • FreeStyle Freedom Lite
  • Bayer Contour (But not the Bayer Contour Next Link)
  • Bayer Breeze 2

What countries is ShugaTrak® available in?

For now, ShugaTrak® is for use in the United States only, but we're planning to widen its availability, so if you're somewhere else and would be interested in being an early ShugaTrak® user in your country, please let us know by emailing support@shugatrak.com.

How much?

We offer a monthly ShugaTrak ® membership. You'll find the price and other details here.

Can I try out ShugaTrak® for free?

You bet! With a free account, you can log blood glucose readings by typing them in. The first ten times you do this, we'll instantly send your reading to anybody you want in text messages or emails. It's a great way to check out some of the magic of ShugaTrak® without parting with any cash. You can create your free account here.

Is ShugaTrak® secure? Are you protecting my privacy?

Yes, of course. ShugaTrak® complies with HIPAA. Check out our Privacy Policy here.

Why is the ShugaTrak® icon always in my notification bar? And what’s up with the priority setting?

We’ve done everything we can to ensure that the ShugaTrak® app transmits blood glucose readings reliably, and that includes giving it a high priority by default. This high priority setting makes the icon appear constantly in the notification bar. If it bugs you, you can make it go away by tapping your phone’s menu button, tapping Preferences, tapping Priority Level, and selecting Low. In our testing, the ShugaTrak® app continues to transmit readings reliably after the Priority Level has been changed to Low.

What else?

If you have other questions about the ShugaTrak® app or website, just send 'em on in to support@shugatrak.com.