The Scoop on ShugaTrakTM

 

What is ShugaTrakTM?

ShugaTrakTM is a smartphone app that automatically gets blood glucose readings from glucose meters and sends them out in text messages and emails to people you designate—instantly and effortlessly. ShugaTrakTM is also a website (you're on it right now!) where you can log in to see an accurate, up-to-the-minute history of blood glucose readings. The ShugaTrakTM app and website are great for managing your own diabetes or for helping someone close to you who has diabetes.

How does ShugaTrakTM work?

The ShugaTrakTM app uses a Bluetooth adaptor that plugs into the glucose meter and wirelessly sends readings to the phone. Once the Bluetooth adaptor is plugged in and paired with the phone, you don't need to do anything else. The adaptor fits into the meter pouch and stays plugged in all the time. No plugging and unplugging cables or gadgets! And there's no extra steps when you use ShugaTrakTM. Just do an ordinary blood glucose check and the text messages and emails are sent automatically. You don't have to touch the phone, so it can just stay in your pocket or your bag the whole time.

What kind of phone do I need to use the ShugaTrakTM app?

The person with diabetes (maybe you, maybe someone close to you) needs an Android smartphone. To receive text messages with someone else's readings, you do NOT need an Android phone or any smartphone . All you need is a phone that can receive text messages. Or you can use email messages. ShugaTrakTM does both. And, yes, LOTS of people have asked us about using the ShugaTrakTM app with an iPhone, and believe us, we're on it!

Now, there are a lot of different Android phones out there, and we haven't tested the ShugaTrakTM app on every last one of them. If you're curious about yours, drop us a line at support@shugatrak.com.

What kind of glucose meter do I need to use the ShugaTrakTM app?

The ShugaTrakTM app works with these glucose meters:

  • OneTouch UltraMini (if there is a data port on the end that has the buttons)
  • OneTouch UltraLink
  • OneTouch Ultra
  • OneTouch Ultra2 (But only some versions. Email us at support@shugatrak.com to find out about yours.)
  • FreeStyle Lite
  • FreeStyle Freedom Lite
  • Bayer Contour
  • Bayer Breeze 2

What countries is ShugaTrakTM available in?

For now, ShugaTrakTM is for use in the United States only, but we're planning to widen its availability, so if you're somewhere else and would be interested in being an early ShugaTrakTM user in your country, please let us know by emailing support@shugatrak.com.

How much?

We offer annual and monthly memberships. You'll find the prices and other details here.

Can I try out ShugaTrakTM for free?

You bet! With a free account, you can log blood glucose readings by typing them in. The first ten times you do this, we'll instantly send your reading to anybody you want in text messages or emails. It's a great way to check out some of the magic of ShugaTrakTM without parting with any cash. You can create your free account here.

Is ShugaTrakTM secure? Are you protecting my privacy?

Yes, of course. ShugaTrakTM complies with HIPAA. Check out our Privacy Policy here.

Why is the ShugaTrakTM icon always in my notification bar? And what’s up with the priority setting?

We’ve done everything we can to ensure that the ShugaTrakTM app transmits blood glucose readings reliably, and that includes giving it a high priority by default. This high priority setting makes the icon appear constantly in the notification bar. If it bugs you, you can make it go away by tapping your phone’s menu button, tapping Preferences, tapping Priority Level, and selecting Low. In our testing, the ShugaTrakTM app continues to transmit readings reliably after the Priority Level has been changed to Low.

What else?

If you have other questions about the ShugaTrakTM app or website, just send 'em on in to support@shugatrak.com.